Tag Archives: economy

DWP Update on Billing and Information System


DWP Update on Billing and Information System

On September 2, 2013, the LADWP completed the replacement of its 39-year old Customer Information System (CIS) after over three years of planning and development.

This CIS platform touches nearly every aspect of utility operations, including customer service, meter reading and billing. It is the heart of our customer service system and used during each customer interaction by phone or online. Over time, this system will help us significantly improve the customer experience.

Any time an information system of this size and scope is replaced, issues will arise and need to be addressed within the first 1 to 3 billing cycles. LADWP is currently near the beginning of the 2nd billing cycle.

To date, approximately 3% to 5% of our customers have experienced delayed bills and late notices, and incorrectly estimated bills, which has led to periods of excessively long and unacceptable hold times when customers have called to report a problem or ask routine questions about their account. In addition, some commercial and residential solar customers and large multi-facility customers have experienced problems with their bills. While these problems have affected a relatively small percentage of our customers, they have resulted in higher than normal call volumes and these calls have taken longer to resolve than is typically the case, resulting in longer than acceptable hold times for other customers who are trying to get through to an operator.

LADWP is fully committed to resolving these issues as quickly as possible. As part of those efforts, next week we expect to begin offering customers a Virtual Hold feature, which will provide customers the option of receiving a call-back, rather than waiting on hold. We are also accelerating efforts to reduce the number of customers receiving inaccurate, late, or delinquent notices.

As the system stabilizes over time, we expect the number of issues and customers affected by them to be reduced significantly and ultimately eliminated. For those customers who have experienced exceptionally long hold times, or who have received an incorrect bill, we offer our sincere apologies.

Thank you for your patience as we continue to resolve issues that have resulted in our not meeting the highest service standards for every customer. We will continue to provide updates to our customers and stakeholders over the coming weeks as the system continues to stabilize.

Various Ways to Contact LADWP to Get Your Questions Answered

  • Use Phone Self-Serve Options: Our 1-800 DIAL DWP phone system provides callers with a variety of self-serve options, including the ability to report outages, make payments, obtain bill-pay extensions, and other services, all without the need to speak to a customer service representative.
  • Use Virtual Hold—If you need to speak to a Customer Service Representative, don’t wait on hold. LADWP is currently testing virtual hold technology and plans to implement it next week to reduce hold times. Virtual hold allows customers to receive a callback at a set time instead of waiting on the line for a representative.
  • Email Us—Email account inquiries to ccenter. Your concern will be responded to by a representative as quickly as possible and in most cases, within one business day.
  • Call During Off Peak Hours—If possible, call on Saturdays and Sundays between 7am and 10 pm, especially Sundays, as call volumes are typically much lower on the weekends.
  • Go Online—Use the LADWP.com website to: report outages, view the status of existing outages, view account balances and make payments, among other services, without speaking to a representative.

Attention Homeowners! Don’t Miss This… Save Your Home Event

CDC Modified Logo
Wednesday November 13, 2013 from 10:00 AM to 7:00 PM PST
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West Angeles CDC Conference Room
6028 Crenshaw Blvd.
Los Angeles, CA 90043
GetMap.ashx?ppl=24,,33.985054,-118.33082&z=12&h=200&w=200Driving Directions


The Mission of the West Angeles Community Development Corporation is to increase social and economic justice, demonstrate compassion and alleviate poverty as tangible expressions of the Kingdom of God through the vehicle of community development.

Struggling to pay your monthly bills? Seek help to take control of your finances and home mortgage payment?

Come to this FREE home retention event. Multiple servicers from
Freddie Mac, Chase, Wells Fargo, and Bank of America will be onsite and available to assist you.

Our HUD-approved home counselors will:

Review your income, expenses, and debt

Help you find an option that may help you with your financial and home mortgage challenges

Discuss options that may help to avoid foreclosure, including the Federal Home Affordable Modification Program or other options

Click on the link below to register or RSVP.

Get more information
Register Now!
I can’t make it
For more information, contact:

Erica Freeman
West Angeles Community Development Corporation
323-751-3440 ext. 40

(Para asistencia en espanol, llame al 855-543-3440 ext. 16)

Bank of America Homeowner Assistance Event

Bank of America is committed to helping our customers remain in their homes and avoid foreclosure whenever possible. To that end, Bank of America will be in Los Angeles from Tuesday, July 23 – Thursday, July 25 to host a homeowner assistance event for our customers in the area.

This event will provide customers with a forum to meet with a Bank of America specialist who will review their file, discuss and provide counsel on options – such as a loan modification – to avoid foreclosure, and help them onto a path toward a solution. Specialists will be available between the hours of 8:00 a.m. and 8:00 p.m. each day and parking is complimentary. You are invited to come down to the event to see firsthand the assistance being offered and learn more about the services available to customers in the area.

The bank has invited more than 6,500 customers within 75 miles of the Los Angeles area to come and seek personal assistance. If you are aware of anyone who is a Bank of America mortgage customer and would benefit from speaking to one of our specialists, please encourage them to attend the event by scheduling an appointment at www.bankofamerica.com/homeownerevent or calling 1.855.201.7426. The on-site specialists and housing counselors speak English and Spanish. Details around the event are included below and a flyer is attached with an important document checklist for customers to review prior to coming to an event.

Los Angeles, CA Homeowner Assistance Event

Tuesday, July 23 – Thursday, July 25

Sheraton Los Angeles Downtown

711 S Hope St.

Los Angeles, CA 90017

LA Flyer_Sp.pdf

LA Flyer.pdf

Free Housing Department Workshop On Rent Increases – April 2013

This workshop provides a basic overview of the Rent Stabilization Ordinance (RSO), discusses ten options landlords may use to adjust rents legally under the RSO, and reviews changes to local and state law in effect as of January 2013 that affect both landlords and tenants. This workshop is also for anyone contemplating buying or selling rental property in the City of Los Angeles, prospective tenants, banks, lenders, trustees, servicing companies, and listing agents.

The workshops will be presented by the Housing Department’s Rent Stabilization Division.

RSVP: Online or at 213-928-9075 
(seating is limited)



Downtown Office
1200 W. 7th Street, Room 100
Los Angeles, CA 90017

2:00 p.m., Tuesday, April 9, 2013 &
6:30 p.m., Wednesday, April 24, 2013

South Regional Office
690 Knox Street, Suite 125
Los Angeles, CA 90502

10:00 a.m., Tuesday, April 16, 2013

North Regional Office
6640 Van Nuys Blvd,
Van Nuys, CA 91405

10:30 a.m., Thursday, April 18, 2013

West Regional Office
1645 Corinth Avenue, Room 200
Los Angeles, CA 90025

2:00 p.m., Tuesday, April 23 2013

El Sereno Public Library
5226 Huntington Drive
Los Angeles, CA 90042

Spanish session/ En español:
10:30 a.m., sábado, 20 de abril 2013

Student Debt Crisis

Here is the information Bettye Bryant was talking about at the Stakeholder Meeting last night.  It was info she learned at Rep. Karen Bass’ Town Hall Meeting last week.

StudentDebtCrisis is a non-profit advocacy organization dedicated to reforming funding for higher education in America.  They are sponsoring a bill – and have a petition up on their website.  Anyone looking for more information may visit studentdebtcrisis.org or sign the petition at http://signon.org/sign/support-the-student-loan-6?source=c.url&r_by=5462310.

NACA Event (Thu 4/11 – Mon 4/15) for Homeowners & Homebuyers


NACA’s next event is in LOS ANGELES, CA starting Thursday April 11th through Monday April 15th. This is for both homeowners with an unaffordable mortgage and homebuyers wanting to purchase with the best mortgage in America. Homeowners meet face-to-face with your lender to obtain an affordable solution. ALL SERVICES DURING THE EVENT ARE FREE! 

NACA’S LOS ANGELES, CA AMERICAN DREAM EVENT: (click here for the flyer)
When: Thursday April 11th through Monday April 15th
Where: Los Angeles Convention Center, 1201 South Figueroa Street, Los Angeles, CA 90015
Time: 8:00 a.m. – 6:00 p.m. every day for five days
            Purchase Workshops each day: 9:00 a.m. – 12:00 p.m.; 1:00 p.m. – 4:00 p.m. 
Registration: Registration is important, but not required ( Click here to register and documents you should bring). 
What to Bring: For a list of documents to bring (click here for the documents you should bring). 
NACA Participants: Access your Web-File for updates and next steps (Click here for your Web-File). 
More Information: www.naca.com 

HomeSave (Homeowners with unaffordable mortgage):
Homeowners can meet face-to-face with their lender to obtain same day solutions reducing their mortgage payment by hundreds and sometimes over a thousand dollars to achieve an affordable payment with interest rates as low as 2% and/or large principal reductions. 

Purchase (Access America’s Best Mortgage):
Buyers have access to NACA’s Best in America Mortgage with: No down payment, No closing costs, No fees, No perfect credit (qualification based on buyers individual circumstances not credit score), and everyone receives the below market fixed interest rate (3.125% 30 year fixed as of 4/7/2013). 

You have everything to gain and nothing to lose! It is free. All that is required is an investment of your time and effort. NACA has legally binding agreements with the lenders to get it done. Tell your family, friends, neighbors and co-workers and have them come from near and far. NACA is the largest and most effective HUD certified non-profit homeownership organization 


Bruce Marks 

P.S. Homeowners and Home Buyers have everything to gain and nothing to lose – IT IS FREE. Be sure to visit www.naca.com for more information and know what to bring. Also I want to wish everyone a happy and healthy Thanksgiving. 


El Evento de NACA “El Sueño Americano” viene a LOS ANGELES, CA empezando el Jueves, Abril 11 – Lunes, Abril 15. Este evento es tanto para los dueños de casa que actualmente tienen dificultad en pagar su hipoteca y también para compradores de vivienda, queriendo obtener la mejor hipoteca en los Estados Unidos. Esta es su oportunidad de encontrarse cara a cara con su prestamista para obtener una solución absequible o un consejero de NACA para ser calificado para la hipoteca de NACA con términos increíbles. TODOS LOS SERVICIOS SON GRATIS! 

EL EVENTO DE NACA “EL SUEÑO AMERICANO”: (click here for the flyer)
Cuándo: Jueves, Abril 11 – Lunes, Abril 15
Dónde: Los Angeles Convention Center, 1201 South Figueroa Street, Los Angeles, CA 90015
Hora: 8:00 am – 8:00 pm todos los días durante cinco días 
            El taller para Compra de casa será cada día a las: 9:00 a.m. – 12:00 p.m.; 1:00 p.m. – 4:00 p.m. 
Registración: Es importante pero no requerida, pero le facilitará a su prestamista y a NACA poder trabajar en su archivo por adelantado para así lograr una solución el mismo día. (Oprima aquí para registrarse y saber que documentos traer)
Que traer: Para una lista de los documentos que debe traer (Oprima aquí para una lista de los documentos que debe traer
Participantes de NACA: Aceso a su archivo electrónico para mensajes actualizados y notas sobre los próximos pasos a seguir. (Oprima aquí para acceso a su archivo electrónico)
Más información: www.naca.com 

Salve Su Casa (Dueños de Casa que tienen dificultad pagando la hipoteca):
Dueños de casa se pueden reunir cara-a-cara con su prestamista y pueden obtener una solución el mismo día, reduciendo así el pago mensual de su hipoteca por cientos y a veces hasta miles de dólares, para así lograr un pago que puedan hacer dentro de su presupuesto con interéses tan bajos como 2% y/o reducciones en el balance del principal de la hipoteca. 

Compra de Casa:
Compradores de Casa pueden acceder la Mejor Hipoteca en América, la Hipoteca de NACA: sin pago inicial, sin costos de cierre, sin cuotas y no necesita crédito perfecto (cualificación no esta basada en la puntuación de crédito pero en una evaluación de las circunstancias individuales), y todos los que solicitan reciben una tasa interés fijo por debajo del mercado (3.125% 30 años fijo el 4/7/2013). 

Usted tiene todo que ganar y nade que perder! Todos los servicios son gratis. Todo lo que se require es una inversión de su tiempo y su esfuerzo. NACA tiene contratos con los prestamistas para hacer estos programas posibles. Dígale a su familia, vecinos, amigos y compañeros de trabajo e invítelos a que vengan aunque vivan cerca o lejos. NACA es la organización más grande y efectiva en el area de consejería y financiamiento de vivienda, sin fines de lucro y certificada por HUD. 


Bruce Marks

PD Usted tiene todo que ganar y nada que perder – ES GRATIS. No deje de visitar a www.naca.com para obtener más información y saber lo que debe traer. 


Here’s Your Chance To Have A Say In The City’s Budget – 2013-2014 Mayor’s Budget Survey

Mayors Budget Survey is now LIVE – Please take the survey today!

The 2013-2014 Mayor’s Budget Survey is now live and ready to be taken. Please, give us your input by taking a few minutes and filling in the survey.  You can access the survey via the link below – or print out and complete the attached PDF.  The cover page has information on where to return the completed survey.


Please take the time to complete this year’s budget survey and send the survey to your neighbors and other residents of MINC.  We want to have an even higher participation rate than we did last year. Thanks in advance for your participation.


Free Credit Score & Complimentary Credit Report At Wells Fargo Banks Through 11-15-12

For more information, visit:


 Stop by your local store today and start a conversation with a Wells Fargo banker to get your personal access code.

This exclusive promotion for Wells Fargo customers provides unique benefits:

 1) Get your credit score for free (a $12 value)
2) Evaluate specific factors that impact your credit score
3) Access your full credit report at no charge
4) Review your credit file and see if there are any errors

Mortgage Relief Town Hall and Resource Fair in LA

U.S. Representative Karen Bass Invites You to Attend a

Mortgage Relief Town Hall and Resource Fair

Thursday, August 30, 2012
6: 30 to 8:30 PM

Culver City Senior Center
4095 Overland Avenue, Culver City, CA 90232

Click Here to RSVP

Need help with your mortgage? Trying avoid foreclosure? The landmark federal mortgage settlement with banks and the new California Homeowners Bill of Rights were put in place to help bring relief to thousands of homeowners.  Please join me for a town hall and get connected to a HUD-approved housing counselor that can help you work with your servicer or lender to try to prevent foreclosure, understand your mortgage options, and find a solution that works for you.

6:30 PM: Town Hall on Policy Updates 

The National Mortgage Settlement secured $18 billion for California homeowners.  Come find out if you’re eligible for assistance.  New California laws will prevent banks from foreclosing on homeowners while they are attempting to get loan modifications and ensure that you have a single point of contact to address your loan.  Learn how new state laws can help you, get your questions answered and share your experience.  


7:30 PM: Resource Fair with Housing Counselors & Banks   

Meet 1-on-1 with HUD-Certified Counselors to identify mortgage loan payment options and solutions to your unique situation.  All services are provided at no cost to you by non-profit housing organizations.                                                                   


For more information or to register, please go to http://mortgagerelieftownhall.eventbrite.com/ or call (323) 965–1422.